These Terms govern the supply of Branding & Gifting Services by Auxano 7 Media & Production (Pty) Ltd (“Auxano 7”, “we”, “us”, “our”) to any client (“you”, “your”). By approving a quote, artwork, or paying a deposit, you agree to these Terms.

 

1) Definitions

• Services: Design, artwork, sourcing, printing, branding, packaging, kitting, and delivery of branded items, banners, printed media, apparel, corporate gifts, event merchandise, and related logistics.

• Goods: The physical items produced or supplied under the Services.

• Artwork/Proof: Digital layout, mock-up, or sample provided for your review and approval.

• Order: A confirmed engagement comprising the approved quote, specifications, timelines, and these Terms.

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2) Quotes & Validity

2.1 Written quotes are valid for 7 (seven) calendar days unless otherwise stated.
2.2 Quotes are based on quantities, specifications, materials, and timelines provided. Changes may require a revised quote.
2.3 Unless explicitly stated, prices exclude VAT, delivery, customs, and third-party fees.

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3) Ordering, Deposits & Payment

3.1 An Order is confirmed when you: (a) accept the quote in writing, and (b) pay the required deposit.
3.2 Deposits: Unless agreed otherwise, a 70% deposit is payable on Order. Balance is payable before dispatch of Goods.
3.3 Payment terms for account clients (if approved): strictly 7 days from invoice date, unless otherwise stated.
3.4 Late payments may delay production and delivery and may attract interest at the maximum rate allowed by law.
3.5 We may suspend work if invoices are overdue.

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4) Artwork, Approvals & Brand Assets

4.1 You are responsible for supplying correct and lawful brand assets (logos, fonts, Pantones, copy) and for obtaining all permissions/licences to use them.
4.2 We will provide proofs for sign-off. Production only proceeds after written approval.
4.3 Your approval is final. We are not liable for errors (spelling, layout, colours, sizing) present in approved proofs.
4.4 If you request changes after approval or production start, extra costs and new timelines will apply.
4.5 Unless specified, we keep editable working files. Final print-ready PDFs (or similar) can be supplied on request.

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5) Colour, Material & Quantity Tolerances

5.1 Industry-standard variation applies. Minor differences may occur due to substrates, finishes, lighting, and processes.
5.2 Colour variance: up to ±10% from screen proof or previous run. Pantone matching is best-effort unless a press-proof is ordered.
5.3 Quantity variance: we reserve the right to deliver within ±5–10% of ordered quantities; you will be billed for the actual delivered amount.
5.4 Natural variations in materials (fabric, paper, wood, metal) are not defects.

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6) Samples & Pre-Production Proofs

6.1 Digital mock-ups are standard. Physical samples/press-proofs are available at additional cost and may affect timelines.
6.2 Approval of a physical sample constitutes acceptance of the production outcome within normal tolerances.

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7) Lead Times & Rush Orders

7.1 Lead times are estimates from final approval + deposit and depend on materials, quantities, and supplier capacity.
7.2 Rush orders may be possible with rush fees and may limit options. We will advise what is realistically achievable.
7.3 Delays caused by you (late approvals, assets, payments) will extend timelines.

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8) Delivery, Risk & Title

8.1 Delivery options: collection from our studio, courier to a single address, or multi-site distribution (extra fee).
8.2 Risk passes to you on delivery/collection. Title passes on full payment.
8.3 Please inspect on delivery. Note visible damage with the courier and inform us in writing within 48 hours with photos.
8.4 For cross-border deliveries, customs, duties, and import compliance are your responsibility unless agreed otherwise.

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9) Acceptance, Defects & Reprints

9.1 You must check all Goods upon delivery.
9.2 If you believe Goods are defective or materially non-conforming, notify us in writing within 5 business days with photos and details.
9.3 At our discretion, we may: (a) inspect/collect items, (b) reprint/replace, or (c) credit/refund the affected portion.
9.4 Returns without prior authorisation will not be accepted.
9.5 Where the issue results from client-supplied assets, late changes, misuse, or normal tolerances (Clause 5), reprints will be chargeable.

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10) Cancellations & Changes

10.1 You may cancel before approval/production. We will invoice for all work done, materials ordered, and reasonable admin costs.
10.2 After production starts, you are liable for the full Order value.
10.3 Change requests after approval may require a new quote, new timeline, and change fees.

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11) Intellectual Property

11.1 You warrant you have the rights to all client materials you provide and indemnify us against infringement claims.
11.2 Original creative concepts we develop remain our IP until fully paid. On full payment, you receive a licence to use the final deliverables for the intended purpose.
11.3 We may showcase non-confidential work (photos, mock-ups, case studies) in our portfolio and marketing. You may opt-out in writing before production.

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12) Compliance & Prohibited Content

12.1 We may refuse to produce items that are unlawful, infringe rights, are misleading, discriminatory, or harmful.
12.2 You are responsible for regulatory approvals applicable to your industry (e.g., medical, alcohol, financial services).

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13) Warranties & Liability

13.1 We warrant that Goods will substantially conform to the approved proof and specification within industry tolerances.
13.2 Except as expressly stated, Services are provided “as is”.
13.3 To the fullest extent permitted by law, we are not liable for indirect or consequential losses (loss of profit, event cancellation costs, reputational damage).
13.4 Our total liability arising from an Order is limited to the amount you paid for the affected portion of the Order.

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14) Indemnity

You indemnify and hold us harmless against claims, damages, and costs arising from: (a) your materials or instructions, (b) infringement of third-party rights, (c) your breach of these Terms.

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15) Data Protection & POPIA

15.1 We process personal information in line with the Protection of Personal Information Act (POPIA) and our Privacy Policy.
15.2 Where we handle recipient data for kitting or distribution, you warrant you have a lawful basis to share such data and will provide necessary notices to data subjects.

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16) Force Majeure

We are not liable for delays or non-performance due to events beyond our reasonable control (e.g., load-shedding severity, strikes, pandemics, supplier failure, extreme weather, transport disruptions). Timelines will be adjusted accordingly.

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17) Subcontracting

We may use vetted third-party suppliers for specialised processes (printing, embroidery, kitting, courier). We remain responsible for coordinating them.

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18) Governing Law & Dispute Resolution

18.1 These Terms are governed by the laws of the Republic of South Africa.
18.2 Disputes will first be addressed through good-faith negotiation between authorised representatives.
18.3 If unresolved within 14 days, the dispute may be referred to mediation in Gauteng (Johannesburg/Pretoria).
18.4 If still unresolved, the matter may proceed to arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA). Each party bears its own costs unless the arbitrator orders otherwise.

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19) Updates to Terms

We may update these Terms from time to time. The version in effect on the date of your Order will apply to that Order. The current Terms will be published on our website.